Privacy Policy

1. INTRODUCTION

Welcome to VivahaNepal ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://vivahanepal.com (the "Website") and use our matrimony services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

We reserve the right to make changes to this Privacy Policy at any time. If we make material changes, we will notify you by updating the date at the top of this policy and, depending on the nature of the change, may provide more prominent notice (such as sending an email notification).

2. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products, participate in activities on the Services, or otherwise contact us.

2.1 Information You Provide to Us

  • Registration Data: When you register, we collect information necessary to create your profile and find matches. This typically includes:
    • Full Name
    • Date of Birth / Age
    • Gender
    • Email Address
    • Phone Number
    • Password (stored in encrypted form)
    • Marital Status
    • Religious and Community Background (e.g., Religion, Caste, Mother Tongue)
    • Educational and Occupational Details
    • Photographs
  • Profile Information: To improve matchmaking, you may choose to provide additional information such as:
    • Physical attributes (height, weight, complexion)
    • Dietary habits (vegetarian, non-vegetarian)
    • Smoking/drinking habits
    • Family details (father's name, mother's name, siblings)
    • Lifestyle preferences and hobbies
    • Partner preferences (age range, education, location, etc.)
  • Communications: If you contact our support team, we collect the contents of your communication, your email address, and any other information you choose to provide.

2.2 Information Automatically Collected

When you access our Services, we automatically collect certain information about your device and usage patterns. This information is generally non-identifying but may be linked to your account. We collect:

  • Log Data: Browser type, operating system, the pages you visit on our site, time and date of your visit, time spent on those pages, and other diagnostic data.
  • Device Information: Information about the device you are using, including hardware model and operating system version.
  • Cookies: We use cookies to hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. (See Section 5 below).

2.3 Information from Third Parties

  • Social Media: If you choose to register or log in using a social media account (e.g., Facebook or Google), we will receive basic profile information from that provider, such as your name, email address, and profile picture, as permitted by your social media privacy settings.
  • Verification Services: We may use third-party services to verify the information you provide (such as phone number or educational credentials) to enhance the safety and authenticity of our platform.

3. HOW DO WE USE YOUR INFORMATION?

We use the information we collect for the following purposes:

  • To Provide and Manage the Services:
    • To create and manage your account and profile.
    • To provide matchmaking services, including showing you potential matches based on your preferences.
    • To facilitate communication between you and other users.
    • To process your subscriptions and payments.
  • To Improve and Personalize Your Experience:
    • To understand how users interact with our Services to improve the layout, functionality, and matchmaking algorithms.
    • To personalize your experience by suggesting matches and content we think you will like.
  • To Communicate with You:
    • To send you administrative information, such as updates to our terms, policies, or security alerts.
    • To respond to your inquiries and provide customer support.
    • To send you promotional emails regarding new features, special offers, or partner services, only if you have opted-in to receive such communications.
  • For Safety and Security:
    • To verify your identity and prevent fraud, spam, or other unauthorized or illegal activity.
    • To enforce our Terms of Service and other usage policies.
    • To detect, prevent, and address technical issues.
  • For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We do not sell, rent, or trade your personal information to third parties for their commercial purposes without your consent. However, we may share information in the following situations:

4.1 With Other Users

  • Your Profile: When you register, your profile (including the information and photos you provide) will be visible to other registered users of the Services. This is the core functionality of the matrimony site.
  • Your Activity: Communications you initiate with other users will, of course, be shared with those users.

4.2 With Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf and need access to such information to carry out that work. This includes:

  • Payment processors.
  • Cloud storage providers (e.g., AWS, Google Cloud).
  • Email and communication delivery services.
  • Analytics providers (e.g., Google Analytics).
  • Fraud prevention and identity verification services.

4.3 For Legal Reasons

We may share information if we believe it is reasonably necessary to:

  • Comply with any valid legal process, governmental request, or applicable law.
  • Enforce our Terms of Service, including investigation of potential violations.
  • Protect the safety, rights, and property of VivahaNepal, our users, or the public.
  • Address fraud, security, or technical issues.

4.4 Business Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.5 With Your Consent

We may share information for any other purpose disclosed to you and with your consent.

5. WHY DO WE USE COOKIES?

We use cookies to collect and store information.

  • Essential Cookies: Necessary for the operation of our website (e.g., to keep you logged in).

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Services may not function properly.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We will retain your personal information only for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

  • Active Account: If you have an active account, we retain your information to provide the Services.
  • Account Deletion: When you delete your account, we will initiate a process to delete your personally identifiable information from our active databases. However, some information may remain in our backup files and archives for a reasonable period for technical purposes or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

  • Encryption of data in transit using SSL/TLS protocols.
  • Regular security audits and monitoring for vulnerabilities.
  • Access controls to limit internal access to personal data to employees who need it to perform their job functions.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for keeping your password confidential and secure.

8. DO WE COLLECT INFORMATION FROM MINORS?

The Services are strictly for individuals who are 20 years of age or older. We do not knowingly collect, solicit, or maintain information from anyone under the age of 18, or anyone who is not legally eligible to marry. If we learn that we have collected personal information from a minor, we will delete that information as quickly as possible. If you become aware that a minor has provided us with personal information, please contact us immediately.

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information.

9.1 General Rights (Applicable in many jurisdictions)

  • Access and Portability: You can request a copy of the personal information we hold about you.
  • Correction: You can ask us to correct inaccurate or incomplete information. You can also edit much of this information directly through your account settings.
  • Deletion: You can submit a request to delete your account at vivahanepal@gmail.com. Please mention your Member ID in the email and allow up to 3–5 business days for us to process your request.
  • Objection / Restriction: You can object to our processing of your information or ask us to restrict processing in certain circumstances.

9.2 For European Union Users (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for collecting and using your information depends on the specific context:

  • Performance of a Contract: To provide the Services to you (e.g., managing your account).
  • Legitimate Interests: To improve our Services, ensure security, and communicate with you, provided those interests are not overridden by your rights.
  • Consent: Where you have given us consent (e.g., for marketing emails or certain cookies). You have the right to withdraw your consent at any time.

9.3 For California Residents (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect, use, disclose, and sell.
  • Request deletion of your personal information.
  • Opt-out of the sale of your personal information. (Note: VivahaNepal does not sell your personal information).
  • Non-discrimination for exercising your CCPA rights.

9.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at vivahanepal@gmail.com. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.

10. THIRD-PARTY WEBSITES

The Services may contain links to third-party websites. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices or content of other sites. We encourage you to read the privacy policies of any third-party website you visit.

11. DATA TRANSFERS

Vivahanepal is operated from Nepal, and our servers are located in Germany. If you access our Services from outside Nepal or Germany, your information may be transferred to, stored, and processed in Nepal, Germany, and other countries where our service providers operate.

If you are located in the European Economic Area (EEA) or other regions with data protection laws that differ from the laws of Nepal and Germany, we will ensure that any international transfer of personal data is carried out in compliance with applicable laws. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

12. CHILDREN'S ONLINE PRIVACY PROTECTION

We comply with the Children's Online Privacy Protection Act (COPPA) where applicable. We do not knowingly collect any information from anyone under the age of 13. Our Services are specifically designed to target, and are only relevant to, individuals over the age of 18.

13. SENSITIVE PERSONAL INFORMATION

We ask that you not send or disclose to us any sensitive personal information (such as information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us, except where specifically requested (like religion/caste for the purpose of matrimonial matching) and with your explicit consent.

14. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

15. CONTACT US

If you have questions or comments about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

vivahanepal@gmail.com